How to fix "We can't sign into your account" error on Windows 10

How to fix "We can't sign into your account" error on Windows 10

Some Windows 10 Insider build 20226 users reported that they were unable to log in to user profile (s) as expected.

Microsoft has now provided a solution for help with this problem. It is only for build 20226 and will not apply to users on other builds.

How to fix “We can’t sign into your account” error on Windows 10

To fix this issue, please complete the following steps:

Note : The steps below assume your Windows settings are set by default for the C: drive. If you have Windows installed on another drive, please replace c: with the drive letter corresponding to your installation.

Error message “We can’t sign into your account” on Windows 10

For the admin account

If your account is an Administrator account on the affected device:

1. When you see the ” We can’t sign into your account ” dialog box, click the Close button .

2. Open a Command Prompt window with admin rights.

3. Type and run each of the following commands:

cd c:users%username% takeown /F ntuser.dat* icacls ntuser.dat* /reset icacls ntuser.dat* /setowner “SYSTEM”

4. Sign out.

5. You will not see the above dialog box the next time you log in.

For regular accounts

If your account is not an admin account on the affected device:

1. When you see the ” We can’t sign into your account ” dialog box, click the Close button .

2. Open a standard Command Prompt window.

3. Enter the following command:

Echo %username%

(Note the username returned, you will use it in step 6)

4. Close the standard Command Prompt window.

5. Open a Command Prompt window with admin rights.

6. Type and run each of the following commands:

cd c:usersusername takeown /F ntuser.dat* icacls ntuser.dat* /reset icacls ntuser.dat* /setowner “SYSTEM”

7. Log out.

8. You will not see the above dialog box the next time you login.

If these steps did not resolve the issue for you on build 20226, you can also rollback the previous build. You can then reinstall build 20226 and you should not have the problem again.

The cause of the error has been identified and a fix is in development.

See more:

  • How to fix “Bad System Config Info” error in Windows 10
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