Do you find that the Windows 10 webcam is not working properly or continuously freezes every few minutes while making a video call? Some users have reported this issue.
It could be because antivirus software is blocking your webcam or camera, outdated webcam driver or privacy settings causing the problem. Whatever the reason, here are some solutions to help fix webcam crashing issue on Windows 10.
1. Webcam freezes on Windows 10
– First of all, disable any security (antivirus) software installed.
– Conduct a clean boot Windows 10, turn on the camera and try video calling. If it works normally this time any third party app or service might be causing the problem.
Update the Camera app from the Windows Store and install the latest Windows updates that may contain a fix for webcam not working issue
– If you are using an external camera, plug it into another device to make sure it works.
– Make sure that the Camera app has access to the webcam. To do this:
Open Settings, then click Privacy.
Then, select Camera on the left side.
Now, click Change and set Camera access for this device to On.
Also, make sure the Allow apps to access your camera switch is also set to On.
2. Fix Webcam crashes on Windows 10
Run the Windows 10 application troubleshooter
- Open Settings (press Win + I ).
- Click Update & Security , then select Troubleshoot.
- Select the Windows Store app, then select Run the troubleshooter .
- This process will check and fix problems preventing Windows 10 from running properly
- Restart Windows after completing the troubleshooting process.
- Now, check if the webcam is working properly.
Check out the outdated webcam driver
If the built-in webcam is not working since Windows 10 update or upgrade, the problem could be caused by a faulty driver or driver conflict. And the most effective solution is to update or reinstall the camera driver.
- Press Win + R.
- Type devmgmt.msc and then click OK to open Device Manager.
- This will display all installed device drivers list.
- Find Imaging Devices and expand it by clicking the > icon on the left.
- Right click on the inactive camera.
- Click Uninstall.
- When the confirmation window appears, check the box to Delete the driver software… and click OK. (This step is very important as this is the only way to ensure that Windows completely reinstalled the camera driver)
- Now, restart Windows 10 to completely remove the driver software
- Once again open Device Manager, select the Scan for Hardware Changes button in the Action menu. (There’s also a Search button on the toolbar for the same effect.)
If all goes well, Windows will automatically reinstall the camera driver and everything should work. If not, visit the device manufacturer’s website, download the latest available webcam driver software and save it on your device.
- Run the driver as admin and follow the on-screen instructions to install the new driver.
- Again restart Windows for the changes to take effect.
- Check that the webcam is working properly at this point.
Registry Editor is a fairly powerful tool, which in turn can cause errors on your system. So before you take any steps to fix the Webcam error, you should backup the Registry on your system.
First open a Registry Editor window by opening the Start menu, then type regedit and press Enter .
On the Registry Editor window, navigate to the following key:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows Media FoundationPlatform
Right-click the Platform key in the left pane, then choose New => DWORD (32-bit) Value.
Name this new value EnableFrameServerMode . Next right click on EnableFrameServerMode and set the value in the Value Data box to 0.
Finally close the Registry Editor window and check if the Webcam error is still hanging or not.
In case, after Microsoft has fixed the error and if you want to “undo” the changes, you perform the same steps and delete the EnableFrameServerMode value.
Refer to some more articles below:
- How to disable Cortana on Windows 10 Anniversary Update
- Here’s how to delete the Recovery partition and the 450 MB Recovery partition on Windows 10
- Free up memory space after Windows 10 Anniversary update