Fix a problem with Bluetooth connection but cannot call through the Your Phone app on Windows 10

Fix a problem with Bluetooth connection but cannot call through the Your Phone app on Windows 10

Your Phone application makes it easy to send / receive calls and messages right on Windows 10 computer. One of the common problems that people often encounter when using Your Phone is when a call comes to the application. This will display the error message:

Can't receive call audio on this device. Accept on phone instead

This error message doesn’t indicate where the problem is. However, the problem could be with the audio driver or the problem with the Bluetooth connection. In this article, we will send you some solutions to fix the error of not being able to call through the Your Phone app on Windows 10.

1. Restart all Your Phone application processes

As always, we’ll try remedies from simple to complex. In this case, the first thing you can do is restart all Your Phone application processes. You can do this by visiting Task Manager.

There are many ways to open the Task Manager and the easiest one is to press Ctrl + Shift + Esc . Next, look for the Your Phone process in the Processes tab and right-click on it. In the context menu that appears, choose End task to close the process.

This way, you will close all running processes under Your Phone overall processes. These include Runtime Broker, Your Phone and YourPhoneServer.exe .

Then restart the Your Phone app to see if the problem is fixed. If not, please come to the 2nd solution.

2. Reconnect the computer to the Bluetooth device

In this section, please disconnect all Bluetooth devices currently connected to the computer. Next, you restart all your devices and reconnect them to your computer via Bluetooth. Some users said that this method helps them to overcome the problem of not being able to call through the Your Phone app on Windows 10.

If that still doesn’t work, please disconnect the devices again. However, this time we will delete information of Bluetooth devices on Windows 10. Press the Windows + I key combination to access Settings then select Devices and delete all Bluetooth devices that have ever been connected. . Finally, restart the computer and reconnect the Bluetooth devices.

3. Connect to Bluetooth Personal Area Network

Another solution to the problem of not being able to hear / call on Your Phone is to connect to a Bluetooth Personal Area Network. First, right-click on the Bluetooth icon in the system tray on the Taskbar . If you can’t find this icon, tap the up arrow next to the battery (or WiFi) icon to find it.

When you right-click on the Bluetooth icon you will see a context menu appear, you need to click on the Join a Personal Area Network option . On the new window that pops up, click on your mobile device’s icon and select Connect using> Access Point .

4. Set up default audio device

Most likely, the Your Phone app cannot play your calls because it cannot find the default audio device for communication. So, to fix it you should set your Bluetooth audio device as the default audio device by following these steps:

  • Press the Windows button then type control panel
  • Click the search result to open Control Panel
  • In Control Panel , select Hardware and Sound (or Sound).
  • Click Sound in the right-hand section
  • In the new window that appears, navigate to the Playback tab and right-click on the Bluetooth audio device
  • Select Set as Default Communication Devices in the context menu
  • Next, go to the Recording tab and right-click on the Bluetooth audio device and select Set as Default Communication Devices

Reconnect your Bluetooth device and follow the second solution to see if the problem is fixed.

5. Reinstall or update the sound driver on the computer

The problem with the sound driver on the computer also prevents the Your Phone app from receiving calls. The sound driver can be damaged, expired, corrupted … and reinstalling might fix the problem. Before uninstalling the sound driver, download the latest sound driver from the sound card manufacturer.

Then, press Windows + R to open the Run dialog box. Type devmgmt.msc into Run and press Enter to open Device Manager . Expand the Sound, Video, and Game Controllers section and right-click on your audio device.

Next, click Uninstall Device in the context menu. Make sure you are selected under Delete the driver software for this device before pressing the Uninstall button. Let Windows finish the process of removing the driver, then restart your computer.

When the computer boots up, double-click on the driver you downloaded and install it. When the installation is complete, reboot the machine again.

6. Activate and deactivate your device for the Your Phone app

If none of the solutions above work, then your Bluetooth audio device is most likely disabled or turned off. Fortunately, you can re-enable it and reopen it pretty easily.

How to do it is to press the Windows + I key combination to open Settings then go to System> Sound . Under Advanced Sound options, click App volume and Device Preferences .

Next, set your Bluetooth audio device as output and input for audio. Finally, set App Volume for Your Phone to maximum .

I wish you success and invite you to see more great Windows 10 tips on make tech easier:

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